Yes, we suggest running the OV app so that you can use Alexa directly through your OV headset.
We also recommend using the Amazon Alexa app to control your Amazon Music Services, preferences and other smart device configurations.
On iOS, you are prompted by a dialogue box whenever OV app requests a new permission, which you can either allow or deny. In some cases, it is necessary for you to grant OV certain permissions to take advantage of a feature.
Android devices are comprehensive when it comes to permissions. It is not possible to only allow some permissions required by the app, it is necessary to allow all permissions for a particular app, or none at all. The following permissions are necessary to install the OV app on Android devices.
NOTE: Android version 6.0 and up it is possible to allow or deny specific permissions. Learn more about Android 6.0 and up permissions here.
You can control the location services permission from your device; learn more about Android 6.0 and up permissions here.
The OV app is the perfect companion to access all the services of your OV, we suggest that you leave the app operational while operating the headset.
On Android, a background service runs on the device to monitor button press and activity, such as pressing the Alexa button.
Note: On Android devices, you may need to configure ‘Use’ settings for OV, ensure that ‘Call audio’ and ‘Media audio’ are both enabled.
If your issue continues, contact support
The ONvocal App is designed only to work with OV headsets.
No, you do not need to own an Amazon Alexa Dot, Tap, Echo or other speaker; OV headset provides direct access to Amazon Alexa.
If you’re experiencing snapping, crackling, popping, or no audio on one side:
Keep your OV in optimum condition by keeping the headset clean which is essential for safe and lasting use.
Using only water, gently wipe with a clean, damp cloth. Let the tips dry completely before next use. We recommend replacing Comply™ Foam Tips every three months or when they become soiled.
For more information on ear bud tip maintenance, please visit Comply FAQ.
You can pair the headset with up to six devices but connect it with only one device at a time.
The device that was first paired with the headset is the default device. If the headset is switched on within 10 meters (30 feet) of several paired devices, the headset tries to connect with the default device.
If headset cannot connect with the default device, the headset tries to connect with the last used device. If the headset cannot connect with this device either, one of the other 4 paired devices can be connected with the headset.
On iOS devices and some Android devices that fully support the AVRCP (Audio/Video Remote Control) Bluetooth profile, the phone and OV volume levels will stay in sync with each other no matter where adjustments are made.
On other Android devices, the OV and the device will adjust volume levels separately. This provides more possible volume levels; however, maximum volume can’t be attained unless both the phone and the OV are set to maximum. If either the OV or the phone is muted then no sound will be heard.
It is estimated that the range is 30 Feet but of course, walls and other electronic devices can cause interference.
Please contact the OV support team.
How to contact us: